Lead Practice Ambassador

Company: Paradigm Oral Health
Location: Lincoln
Posted on: November 15, 2024

Job Description:

We are an elite oral surgery practice that has a commitment to exceptional care for patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate team player to help us grow the practice and continue to serve the Lincoln and surrounding communities with all their oral surgery needs. Previous healthcare experience a plus but not required.Our Lead Practice Ambassadors serve as the first impression in our patient's experience by providing remarkable customer service primarily via phone, with occasional in-person patient care. Practice Ambassadors also offer a variety of patient care and office duties as described below.Role and Responsibilities

• Assist the PA Manager with providing oversight of the team and training
• Assist the PA Manager with coordinating with Regional Directors/Practice Admins to onboard new practices and ensure information is received to provide call support
• Assist with leading biweekly huddles
• Review reports and compile data to share with the team and process owners
• Help organize team recognition and celebration events
• Being a point of contact when PA Manager is out of the office
• Answer phones, schedule appointments, collect patient financial responsibility and ensure all information is collected in the patient's chart.
• Provide concierge level customer service while interacting with patients, referring offices, and team members over the phone or via electronic communication.
• Answer the phone promptly with a smile.
• Schedule for multiple practices based on each doctor's preferences.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Make outbound calls to patients being referred for procedures.
• Manage patient calls regarding post operative and billing questions.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned. Education and Experience
  • High school diploma or equivalent required.
  • One year of customer service experience required. Skills and Abilities
    • Understanding of dental terminology.
    • Friendly, inviting, and professional personality and presence.
    • Basic office skills such as typing and filing.
    • Good organizational skills.
    • Attention to detail.
    • 
      Core Benefits & WellnessMedical (including Virtual Care), Dental, and Vision CoverageEmployee Assistance Program (EAP)Uniforms/Scrubs provided
      
      Financial Well-BeingCompetitive pay, Bonus potential, and annual merit reviews401(k) Plan w/Company MatchHealth Savings Account (HSA) with HDHP health plans
      
      Life InsuranceBasic and Supplemental Life InsuranceSpouse and Child Life Insurance
      
      Time Off, Disability And Leave Of AbsencePaid Vacation (Starting at 2 weeks) and 6 Annual Paid HolidaysLong and Short Term Disability Plans
      
      
      
      PI7ffc7bc43216-37248-36045177

Keywords: Paradigm Oral Health, Council Bluffs , Lead Practice Ambassador, Other , Lincoln, Iowa